Life Admin Officer &Tester (1-year renewable contract)

Location: Kwun Tong, Kwun Tong District
Job Type: Contract
Posted: 24 days ago
Contact: Alice Tong
Discipline:
Reference: 208434_1636609946

Job Description:

  • Perform daily sales supports to ensure the sales process is smooth (e.g. quotation, sales campaign, renewal, policy change, policy termination, etc.)
  • Follow up with customer for outstanding documents (i.e. outbound call and/or email) and ensure the processes are meet agreed Turn Around Time
  • Handling customer enquiries from email and/ or CE Team, and work with internal departments (e.g. UW, CE, New Business Team, Policy Servicing, Finance) of both GI and Life insurance businesses for the enquiry
  • Provide administrative work to Direct Channel Team (e.g. Mailing out document, update control log sheet for policy status and statistic figures, collect premium through credit card machine)
  • Assist to monitor platform stability issues and perform follow up action for the issues
  • Execute User Acceptance Tests ("UAT") according to test plans/scripts and document UAT results in templates provided
  • Assist to improve on customer experience during purchase process of Direct Channel Team
  • Assist Team Head with ad-hoc tasks as assigned

Requirements:

  • Diploma or Degree Holder
  • Minimum 2 years of solid Customer Service experience within insurance field
  • General knowledge in both GI (more on Motor and Home) and Life business operations
  • Certificate qualification in IIQE Paper 1, 2 and 3
  • Good communication, Interpersonal and Customer Service skills
  • Fluent Chinese, English and Putonghua in written and speaking
  • Proficient in PC skills, including Microsoft Word, Excel and PowerPoint
  • Immediate available is preferred

Interested parties please send your profile by Apply Now.