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Manager - IT Service Delivery

Job Title: Manager - IT Service Delivery
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: 250177
Contact Name: Michelle Ho
Contact Email: michelle.ho@peoplebank.asia
Job Published: September 20, 2022 13:58

Job Description

Responsibilities:

  • Provide technical supervision for the operation system support including IT helpdesk, data center operations and production control
  • Perform root cause analysis to minimize the impact of problems upon service quality, identify opportunities in accordance with ITIL requirements to enhance operational efficiency
  • Support the department head to manage operational related costs within allocated budget
  • Monitor service quality of technology outsourcing service provider, helpdesk services and other key vendor services

Requirements:

  • Degree in Technologies, Engineering or Science with relevant professional qualification
  • Minimum 10 years' work experience in a Service Delivery Management role, with exposure to key functions such as Incident, Problem, Change and Major Incident Management Mastery of ITIL principles
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Excellent organizational, resource planning and problem-solving skills
  • Soft skills in PMP/CCNAP/ ITIL is preferred
  • Good command of written and spoken in both English and Mandarin

To apply online, please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Ho at +852 2833 4182.