Responsibilities:
- Provide technical supervision for the operation system support including IT helpdesk, data center operations and production control
- Perform root cause analysis to minimize the impact of problems upon service quality, identify opportunities in accordance with ITIL requirements to enhance operational efficiency
- Support the department head to manage operational related costs within allocated budget
- Monitor service quality of technology outsourcing service provider, helpdesk services and other key vendor services
Requirements:
- Degree in Technologies, Engineering or Science with relevant professional qualification
- Minimum 10 years' work experience in a Service Delivery Management role, with exposure to key functions such as Incident, Problem, Change and Major Incident Management Mastery of ITIL principles
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Excellent organizational, resource planning and problem-solving skills
- Soft skills in PMP/CCNAP/ ITIL is preferred
- Good command of written and spoken in both English and Mandarin
To apply online, please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Ho at +852 2833 4182.
