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Senior Service Engineer / Service Manager

Job Title: Senior Service Engineer / Service Manager
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: 208837_1611223719
Contact Name: Cindy Hung
Contact Email: cindy.hung@peoplebank.asia
Job Published: January 21, 2021 18:08

Job Description

Duties

- Deliver service management and support to enterprise clients

- Monitor service level agreement and ensure its committed effectively

- Conduct review meeting, product/service presentations to clients regualry

- Handle complaint, manage technical support and analyze fault ticket

- Follow ISO 9001, 20000, 27001 procedure

Requirement

- Bachelor degree in Computer Science, Telecommunications or related discipline

- Minimum 3 years in ISP/Telecommunication industry

- Work experience/knowledge in Cisco routers and Firewall Configuration

- Good communication skill, strong customer service and problem solving skills

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