Duties
- Deliver service management and support to enterprise clients
- Monitor service level agreement and ensure its committed effectively
- Conduct review meeting, product/service presentations to clients regualry
- Handle complaint, manage technical support and analyze fault ticket
- Follow ISO 9001, 20000, 27001 procedure
Requirement
- Bachelor degree in Computer Science, Telecommunications or related discipline
- Minimum 3 years in ISP/Telecommunication industry
- Work experience/knowledge in Cisco routers and Firewall Configuration
- Good communication skill, strong customer service and problem solving skills
Interested parties, please click APPLY now
