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System Support

Job Title: System Support
Contract Type: Contract
Location: Central and Western District, Hong Kong
Industry:
Salary: Negotiable
Reference: 203686_1596887086
Contact Name: Irene Yam
Contact Email: irene.yam@peoplebank.asia
Job Published: August 08, 2020 19:44

Job Description

Our client is a banking corporation.

Job Duties & Responsibilities:

  • Perform helpdesk service and handle user enquiries; Provide 1st tier technical support including troubleshooting, incident and problem identification, resolution and escalation
  • Responsible for User ID administration; system testing and installation,
  • IT asset inventory control and report printing
  • Develop and maintain system documentation
  • Liaise with internal users and external vendor on IT project implementation
  • Handle ad-hoc duties as assigned


Requirements:

  • Degree/Higher Diploma Holder in IT or related discipline
  • Minimum 2 years' working experience in service desk and system support
  • Certified MCITP, CCNA, ITIL is an advantage
  • Good command of English and Cantonese, knowledge of Mandarin is an advantage