IT Support Analyst (Renewable Contract)

Location: Kwun Tong
Job Type: Permanent
Posted: about 1 year ago
Contact: Alice Tong
Reference: 256194

The Job

  • Receive IT helpdesk calls and provide IT technical support (e.g. desktop hardware and software installation, relocation, and troubleshooting) for user community with escalation and follow-ups until problems are resolved;
  • Execute IT system routine activities including daily system health and security checks, backup operation and other data center operation;
  • Compile IT helpdesk and operation documents and reports;
  • Perform IT inventory management and execute IT tasks as per procedure and documentation; and
  • Support IT project implementation.

The Person

  • A recognized diploma, preferably in Computer Science or Information Technology, or equivalent;
  • At least 3year's relevant experience in enterprise data centre operation or IT Helpdesk support;
  • Hands-on experience in at least two of the following areas:
    • Microsoft Windows 10
    • Microsoft Outlook
    • Lotus Notes
    • Microsoft Office Word, Excel, PowerPoint and Access
    • Microsoft Office Macro VBA programming
    • Local Area Network
    • Enterprise data backup software
    • Inventory management
    • Compiling helpdesk and operation reports, documents, presentation materials, etc.
  • Team leading or leadership experience will be preferred.;
  • Good command of written and spoken English and Chinese;
  • Good interpersonal, communication and organization skills; and
  • Customer-oriented, independent and a good team player.
  • Less experienced candidates will be considered for IT Support.

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