Job Duties:
- Responsible to manage the day-to-day operations of the IT Team, includes end-user support project management, vendor management and infrastructure support:
- Perform Server and Network troubleshooting
- Maintain Hardware (Server, Storage, Network Equipment), Virtual Platform, Active Directory, Email System, Mobile Device Management, SSLVPN, system & database backup, etc
- Monitor server room capacities, environmental and other controls (power supply, AC, etc).
- Maintain cabinet drawings, cable runs and other IT related documentation
- Review, design & delivery of IT synergy projects, IT infrastructure upgrade initiative and IT related SOPs
- Review, design & delivery of IT synergy projects, IT infrastructure upgrade initiative and IT related SOPs
- Provide both supervision & hands-on support for service requests, incidents and change management for server / network and system monitoring
- Manage IT services with vendors such as app, systems, data center providers, telecommunication companies, IT hardware providers and software licenses related infrastructure
- Assist to manage IT procurement costs and budgets, also IT Audit related tasks, and update Finance regarding IT actual expense per month
- Enhance and improve the effectiveness of document / analyze system and business processes, manage and control IT Infra / Communications Project Management of IT and Applications
- Design, develop, implement and coordinate IT policies, Security Policies and procedure
- Perform the Purchasing Requisition, manage and control IT Assets / licenses
- Initiate improvement actions and drive for IT service improvement
- Perform any tasks including shift duty/ long holiday standby, if needed
Job Requirement:
- Higher Diploma or above in IT subjects
- At least 4-5 years of work experience for managing infrastructure and applications
- Good leadership, vendor management and mentorship skills
- Must have M365 administration skills and basic cloud environment knowledge
- Manage SLA and maintain KPI Services
- Working experience in hospitality or/and F&B industry is an advantage
- Fluent speaking in English, Cantonese, Mandarin & Good command of Communication
- Immediately available is highly preferrable
- Provide Shuttle bus & meals (breakfast & Lunch)
