Senior IT Support/ Helpdesk Support

Location: Hong Kong
Job Type: Permanent
Posted: 26 days ago
Contact: Sandy Hsu
Reference: BBBH29876_1719474655

Our client is a highly respected, well-established organization with a good industry reputation

Job Summary:

  • Provides technology support to the local office, including software, hardware, infrastructure, network, AV, telephony, and security systems
  • Works under the direction of senior technology support staff
  • Provides high-level customer service and accurate reporting

Key Responsibilities:

  • Responds to support requests via phone, email, and ticketing system
  • Diagnoses and resolves common hardware, software, and connectivity issues
  • Escalates complex issues to appropriate IT team
  • Provides application support for local and Citrix-based applications
  • Assembles, installs, configures, and troubleshoots hardware and peripherals
  • Assists with technology allowance purchases and remote access
  • Supports AV setups and off-site technology needs
  • Maintains data room, closets, and network infrastructure
  • Handles personnel adds, moves, and changes
  • Documents and provides loaner equipment
  • Maintains accurate inventory records
  • Helps maintain security and technology policies/procedures
  • Provides basic technology training and support

Required Skills and Experience:

  • High school diploma or equivalent, with minimum 5 years of experience in IT support/helpdesk position, 2 years experience in law firm is a must
  • Strong knowledge of Microsoft Office, Citrix, desktop environments, and mobile devices
  • Ability to apply logic, reasoning, and analytical skills to problem-solving
  • Good interpersonal and communication skills, both verbal and written in English
  • Capable of handling multiple priorities and working independently or as part of a team