The responsibilities will include but not limit to:
- Ensure smooth operation and prompt service restoration for IMBS, IEPL, IPVPN, GIA and Customer Networks Service round-the-clock by planning the manpower and setting procedures
- Monitor and review service performance provided by Center Operations, coordinating with various departments, counterparts, and service partners to initiate improvements.
- Manage and motivate a team by maintaining high level of customer satisfaction and service availability
- Response quickly and effectively to network issues and incident
- Work with the team to troubleshooting and resolve problem
- To monitor and achieve the KPIs of the Center Operations
Requirement
- Degree / Higher Diploma holder in Electronic/Electrical Engineering or relevant discipline
- Minimum 6 years relevant experience in telecommunication field or Network Operation Center (NOC)
- Solid experience in international transmission work OR submarine cable system
- Good customer service and interpersonal skills
- Self motivated, customer oriented and able to work under pressure
- Being on call 24x7 support are required
- Good command of both written and spoken English and Chinese
